1. TERMS AND CONDITIONS
The following terms and conditions (“Terms and Conditions”) constitute a contract between you and TURBOFITNESS SDN. BHD. (“Company” or “we” or “us”) and govern your access to and use of gym facilities owned and/or operated by the Company (“Facilities”).
By accessing and using the Facilities, you accept and agree to be bound by the Terms and Conditions.
2. MEMBERSHIP
Membership to access and use the Facilities (“membership”) is personal to you and is non-assignable, non-transferable, and non-refundable without the prior consent of the Company.
Application for membership is subject to the approval of the Company. We reserve the right to reject such application for any reason whatsoever.
Upon approval of your membership, we shall issue you with access credentials to the Facilities.
You may not enter into the Facilities without a valid membership.
Memberships are open to individuals of all ages. However, for those under 18, a countersignature from a family member above 18 is required as parental consent.
3. MEMBERSHIP FEES
You shall pay to the Company an initial joining fee in the sum specified together with your submission of an application for membership. The joining fee is not refundable in any circumstances.
Membership fees are due every 28 days via the credit/debit card details provided in your application. Late payments or alternative payment methods may incur an administrative fee.
For prepaid memberships, your term ends as stated in your application. To maintain access, renew before term-end. All memberships are non-refundable and non-transferable.
Failure to use or non-usage of the Facilities does not eliminate your obligation to pay to us the membership fees in a prompt and timely manner.
The Company reserves the right to deny you access to the Facilities in the event your membership fees are in arrears.
We also reserve the right to terminate your membership in the event the membership fees are in arrears for more than TWO (2) MONTHS.
To deliver the best service possible, the Company reserves the right to increase the membership fees from time to time. However, any such increase will not exceed the annual (CPI) inflation index.
To temporarily pause your membership, a RM40 fee will be deducted every 4 weeks. Contact our front desk staff during staffed hours or email turbofitness.sb@gmail.com 3 working days before your renewal date. Minimum freeze period is 4 weeks and duration must be in increments of 4 weeks.
4. TERMINATION OF MEMBERSHIP
The only way to cancel your No Contract membership is to do so in writing at least 3 working days before the start of your initial join date. You may either fill out a form in person countersigned by Turbo Fitness Staff or by e-mailing turbofitness.sb@gmail.com. Your account must have no outstanding fees and no backdating is allowed. In the event of a dispute, only a written confirmation is accepted. Pre-paid packages are non-refundable.
The Company may terminate your membership in any of the following circumstances such as harming its reputation, interests, member safety or if fees are overdue by more than 8 weeks.
5. GOVERNMENT LOCKDOWN PROTOCOL
Recurring active month-to-month memberships with no contract will not be charged on any month which the gym is closed due to lockdown and will be put on a complimentary freezing period until lockdown period lifts.
Long-term packages that have been paid upfront (1-year membership) will be added to the end of membership term for the duration of lockdown. Example: 4-month lockdown = 4 months added to their term.
6. PHYSICAL CONDITION OF MEMBER
Our staff, agents, and subcontractors are not medically qualified. As such, your access to and use of the Facilities shall be at your own risk. If you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first.
7. LIMITATION OF LIABILITY
In consideration of the Company accepting your application for membership and in further consideration of you becoming and remaining as a member, you agree to the following:
The access to and usage of the Facilities involves the risk of injury to you (whether caused by you or someone else) and you voluntarily accept such risk; and
The Company (and its staff, agents, and subcontractors) (collectively “Parties”) accepts no responsibility (and shall not be responsible for) any loss or damage to your property and for death or injury sustained by you whilst accessing and/or using the Facilities. You shall make no claims therefor against any or all of the Parties and you shall hold all of the Parties against all claims which may be brought thereagainst for such loss, damage, death, or injury.
8. PROVISION OF PERSONAL DATA
You understand, acknowledge, and consent to the Company's use of your personal data for the following purposes:
For processing, administering, and managing your membership; and
For processing, administering, and managing any transactions (financial or otherwise) relating to your membership; and
To contact and to communicate with you for the purpose of processing, administering, and managing your membership.
9. RULES AND REGULATIONS
Purpose: To ensure a positive experience for all Turbo Fitness members, a penalty system is in place for rule violations.
Rules Include:
- Returning weights after use
- Wearing a top and sport shoes at all times
- Avoiding disruptive behaviour
- Deliberate damage of gym property
- Wearing appropriate attire
- Smoking of any kind
- Not letting unregistered members follow behind you
Penalties:
- First offense: Warning
- Subsequent violations: Penalties ranging from RM10 to RM50
- Repeated violations: Potential termination of membership
Rules and Regulations may be amended, varied, deleted, and added from time to time at the Company’s discretion.
DECLARATION BY APPLICANT
(1) CONFIRM that all of the information given (directly or indirectly) by me to TURBOFITNESS SDN. BHD. are true and correct in all respects; and
(2) CONFIRM that I have read the Terms and Conditions of Membership set out above and that I understand the legal consequences of accepting and agreeing thereto; and
(3) AGREE that the Terms and Conditions of Membership set out above shall apply and shall be binding on me; and
(4) DECLARE that I am in good physical condition and that I know of no medical condition that I suffer from or any other reason which might have the effect of making it more likely that I be involved in an incident which could result in injury to myself or others; and
(5) AGREE that the access to and usage of the Facilities (as defined in the Terms and Conditions of Membership set out above) shall be at my own risk and that TURBOFITNESS SDN. BHD accepts no responsibility (and shall not be responsible for) any loss or damage to my property and for death or injury sustained by me whilst accessing and/or using the Facilities.